Initially, a female student from Semarang State University (UNNES) contacted him to book a makeup artist service. The student named Wildan planned to have her makeup done for her graduation on July 9, 2024. Wildan had already filled out the booking form and sent it to the makeup artist. The makeup artist agreed to the request and asked for the exact location to do the client's makeup. After trying to contact her several times through chat, the makeup artist's message went unanswered. The message was also not delivered to Wildan. Finally, the makeup artist decided to cancel Wildan's booking and thought that she had been ghosted.

Netizens who saw the story of the MUA and his client gave various responses. "From this, we shouldn't have negative assumptions about people, we should be sincere and think positively," said @.16.10_. "She has prepared the most beautiful MUA and kebaya for graduation," commented @gii1597. "If you want to attend important events like graduation, engagement, wedding, you have to be extra careful wherever you go. Congratulations on your graduation, Wildan," wrote @rhadamalikaa.