"Dream - Modern airplanes, comfortable seats, and pleasant flight attendants are factors considered by many rankings in determining the best airlines in the world. However, according to AirHelp, there is one very important thing, which is how airlines treat customers when issues arise."
The translation of "Pemeringkatan dari AirHelp" to English is "Ranking from AirHelp".
To compile the annual "AirHelp Score," this organization evaluates 83 airlines based on punctuality, customer opinions, and how efficiently they handle customer compensation claims.
"We believe that an airline should be evaluated not only on how they treat their passengers during normal business operations, but also on the consideration they show to customers when problems occur," said the report, quoted from CNBC International, Monday, December 18, 2023.
"CEO of AirHelp, Tomasz Pawliszyn, said that each factor carries the same weight. Below are the 10 airlines with the lowest scores in the AirHelp list for 2023:"
"1. Tunisia – 4.122. British Airways – 5.033. Frontier Airlines and Pegasus Airlines – 5.185. Czech Airlines – 5.206. Air Canada – 5.687. Spirit – 5.698. TAROM and Azores Airlines – 5,7110. Air Australia – 5.77"
Based on data from January 1 to September 30, 2023, here are the airlines that topped the AirHelp Score 2023: 1. Qatar Airways – 8.382. 2. Eurowings – 8.273. 3. LOT Polish Airlines – 8.114. 4. Etihad Airways - 8.09 (tie) 5. All Nippon Airways – 8.09 (tie) 6. Austrian Airlines – 8.07
"7. American Airlines – 7,978. China Airlines – 7,929. Wideroe – 7.8910. United Airlines – 7,88"
"Qatar Airways has topped every level of the "AirHelp Score" since 2015. In 2016, this Doha-based airline dropped to rank 2, behind Singapore Airlines."
"Then in 2022, Qatar Airways airline once again ranked first alongside Etihad Airways."
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