Terror Actions by Loan Sharks Return to Haunt, This Time Customers End Their Own Lives

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Terror Action of Loan Shark Collectors Returns Lurking, This Time the Customer Ends Their Own Life

"Terror also causes victims to be fired from their jobs"

Dream - The online loan world or Pinjol has caused a stir again after the terror campaign carried out by debt collectors. This act of terror has led to distressed customers deciding to end their own lives. This tragic event occurred to a customer with the initials K who experienced terror by a debt collector after borrowing money from the Pinjol company, AdaKami. The family stated that K decided to end their life in May 2023 because they couldn't handle the terror. This news emerged from information shared by the social media account X (previously Twitter) @rakyatvspinjol, which accuses the Financial Services Authority (OJK) and AFPI of failing to protect customers from the behavior of debt collectors.

This account includes several screenshots of a message containing a threat. In one of the messages, customer K is urged to immediately repay their loan installments if they do not want the debt issue to be known by everyone in their contact list on their mobile number. "Do not risk your career and your reputation in front of your colleagues and superiors, your self-esteem will be lost just because of this insignificant responsibility. I guarantee that by 2 PM, your responsibility will not be fulfilled, we will share your responsibility with all the contacts on your phone. Today, I assure you that your family group will be crowded because of your responsibility," is the content of one of the messages uploaded by the account.

"Photo of ID card, clear face verification photo! Do you want to pay now or do I embarrass you? His worth is equal to your bill or what? You pay before 12.00 your bill!""

"one of the message contents again."

"Threats that are Conducted"

Account @rakyatvspinjol revealed that the debt collector's method of collection is done by threatening to spread data through social media (Facebook and Instagram) by tagging the customer's workplace or leaving comments on their Instagram account. Another method of collection is done by creating fictitious orders on Go Food or other online food delivery applications, as well as fictitious orders for fire extinguishers (Damkar).

"Who is the victim?"

The victim, identified as K, is a man who already has a toddler. He is known to have borrowed a loan from AdaKami amounting to Rp9.4 million. However, this man has difficulty in paying it off due to the significantly higher interest rate. The debt collector's method of collecting the debt has resulted in the man being fired from his job. This happened because his activities were disrupted by constant phone calls from the debt collector.

Terror Actions by Loan Sharks Return to Haunt, This Time Customers End Their Own Lives

Not only that, the victim's family is also known to become fictitious victims of GoFood application orders. "In one day, there are 5-6 fake orders that come to their house. Some online motorcycle taxi drivers may understand that it is a fake order, but there are some who insist on asking for payment," as stated in the @rakyatvspinjol account.

Answer from Online Lending Platform AdaKami

Chief Executive Officer of AdaKami, Bernardino Moningka Vega Jr, said the company will follow up on the information by attempting to obtain complete personal data related to the victim with the initials K. The company will also track the record of debt collection processes carried out by the individuals involved. The examination is conducted to verify whether the victim is indeed their customer with outstanding debts. This procedure is also in accordance with the applicable procedures in terms of enforcing the know your customer (KYC) process for all AdaKami service users.

"This personal data is crucial for the continuity of comprehensive investigations, and to ensure that every activity that occurs on the AdaKami platform complies with applicable laws and regulations," said Bernardino quoted from Merdeka.com, Thursday, September 21, 2023."

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"Bernardino explained, based on AdaKami's verification of the circulating debt collector or bill collector numbers on social media, the current investigation results show that the number is not registered in the AdaKami system. If it is proven that there has been a violent collection violation as reported, then AdaKami is ready to take legal action."

"We will take firm action against debt collectors who do not adhere to the code of conduct set by the regulator,""

Continue Bernardino.

Bernardino also conveyed that the company has fulfilled the call of the Financial Services Authority (OJK) on September 20, 2023, for the clarification process. A follow-up meeting will be held today (Thursday, September 21, 2023) to present the chronology and evidence based on the collected factual data.

"In the meantime, the Head of the Literacy, Financial Inclusion and Communication Department of the Financial Services Authority (OJK), Aman Santosa, confirmed that his institution has summoned the peer-to-peer lending provider (P2P), PT Pembiayaan Digital Indonesia or AdaKami, regarding the surge in reports of customers committing suicide due to online loan collection methods that do not comply with regulations. According to the company's explanation, Aman continued, AdaKami's management has conducted an initial investigation to find a debtor with the initial 'K', but has not yet found a debtor that matches the circulated information."

"AdaKami also conveys that they have examined complaints regarding debt collectors using food orders or fictitious items. However, they have not found complete evidence yet,"

The word "Aman" in its description is quoted from Merdeka.com.

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