During the payment process, one of the staff members wrote an inappropriate word on the bill receipt. The word "tobrut" is written on the Iron Fist bill receipt. This word is an abbreviation and has a negative connotation that relates to sexual harassment.

"But when I had already left the restaurant and looked at the bill photo because I intended to split the bill, I found remarks on it that I think lead to a negative matter and this includes sexual abuse," she wrote in a DM on Instagram. The woman requested the restaurant to take firm action on this matter. She deeply regrets the actions of the staff who showed no respect for the customers."

The restaurant has not responded to the DM. Finally, the woman then spread it on social media. The goal is to attract public attention and pressure the restaurant to resolve this case. After it went viral, the restaurant immediately contacted the woman.

The server who committed the act sent a video apology. The restaurant also requested that the related post be taken down from social media. This request was initially rejected because the victim wanted the restaurant to apologize and upload it on the official Iron Fist account. They wanted to create a deterrent effect so that this would not happen again to others in the future.

Finally, the restaurant management responded. Through their official Instagram account @ironfist.jkt, the restaurant expressed their apology. They admitted that the action was completely against the core values they uphold. "We sincerely apologize to the individuals affected and our community as a whole. Such actions are unacceptable and contradict your core values," wrote Iron Fist.

In addition, employees who gave the name "tobrut" were also subjected to strict sanctions in the form of Termination of Employment (PHK). They promised to strengthen staff training programs to emphasize the importance of maintaining a respectful environment. "We take decisive action to address this incident. Employees involved have been subjected to the most severe disciplinary action, namely PHK," wrote the restaurant management.