Eva noted that as of July 2024, there have been 6 incidents of missing pillows from the Whoosh train seats. “During the last incident in July 2024, when Whoosh number G1247 on the Halim – Tegalluar route departed on July 11, 2024, and stopped at the final station, the service staff on the train conducted a cleanliness check and looked for items left behind. It was found that 1 Premium Economy seat in car number 6 was not equipped with a head pillow,” explained Eva.

"Eva said that the pillow facilities provided at each Whoosh train seat are intended to enhance passenger comfort during the journey. However, the actions of some irresponsible passengers who open and remove the pillow facilities from the train seats have a number of negative impacts that need to be a shared concern."

"KCIC urges all passengers to follow the rules and not to damage public facilities, such as removing the pillows from the train seat backs. All acts of vandalism on the Whoosh train facilities will certainly be monitored through CCTV. In total, there are 1,390 CCTV cameras installed in good condition and monitored specifically."