OJK's Command After Summoning AdaKami Regarding Alleged Debt Collection Terror to Customers

Perintah OJK Usai Panggil Pinjol AdaKami Soal Dugaan Tagih Utang dengan Cara Teror Nasabah

The following 'Bahasa' text translated to 'English' while preserving any html tags is: "OJK's Command After Summoning Fintech Lending App AdaKami Regarding Alleged Debt Collection through Customer Harassment"

Dream - The Financial Services Authority (OJK) has summoned PT Pembiayaan Digital Indonesia with its famous online loan product, AdaKami, on Wednesday, September 20, 2023. Further summons were also conducted today, Thursday, September 21, 2023. The summons were made to clarify and confirm allegations of terror in debt collection by the debt collector from the fintech peer-to-peer lending (P2P) organizer. OJK also clarified regarding complaints about high interest rates or loan fees charged to customers. The alleged act of terror in debt collection against AdaKami customer with the initials K is known to have ended tragically.

Information from a family uploaded on a Twitter account mentioned that customer K ended their life in May 2023 because they couldn't handle the threats made by certain debt collectors. Since the first call, OJK reported that AdaKami has conducted an initial investigation to find the debtor with the initial "K" that has been widely reported. However, until yesterday, the company has not found a debtor that matches the circulated information. AdaKami also stated that they have examined complaints regarding debt collectors using fake food or merchandise orders to terrorize borrowers. Just like customer K, AdaKami has also not found complete evidence regarding those complaints.

While regarding the reported high loan interest rates, AdaKami would like to convey that the details of the interest rates and charges applied have been informed prior to the consumer's approval of the financing they will receive.

OJK's Command After Summoning AdaKami Regarding Alleged Debt Collection Terror to Customers

"OJK Command"

Based on information from the company, OJK has ordered AdaKami to immediately conduct a thorough investigation to confirm the truth of the news about the viral suicide victim on social media. The independent authority has also instructed AdaKami to open a complaint channel for the public who have information about suicide victims. Furthermore, AdaKami is required to report on the handling of these complaints to OJK.

"OJK also urges the public who have further information about alleged suicide victims to directly report it to OJK through OJK Contact 157 via email at konsumen@ojk.go.id, and phone 157."

write OJK in the press release, Thursday, September 21, 2023.

Flower Question

OJK also requires all fintech lending companies to provide clear information on service fees and interest rates to consumers, and to conduct collections in a proper manner according to OJK regulations. As for the maximum interest rate and other fees for fintech lending, it has been set by AFPI at a maximum of 0.4 percent per day, and is primarily intended for short-term loans. OJK has instructed AFPI to review this matter in accordance with AFPI's code of ethics.

OJK has instructed AdaKami to conduct further investigation regarding fictitious orders, including by requesting information from related marketplace platforms or e-commerce to find out who the actual party is placing fictitious orders and promptly report the results to OJK.

"Strict Sanctions"

OJK is currently studying the information conveyed by AdaKami, including if there are any violations of the provisions as a basis for taking further action based on accurate facts.

"OJK will take firm action if violations of consumer protection provisions are found during inspections. OJK urges all financial service institutions, including fintech lending providers, to comply with regulations regarding consumer protection."

write OJK.

"Public Complaints to OJK"

OJK encourages consumers and the public who wish to use fintech lending services to adjust them according to their needs and repayment abilities, as well as to understand the terms, conditions, including interest rates, penalties, and detailed fees imposed. "If consumers feel disadvantaged, they can submit complaints to Contact OJK 157 through kontak157.ojk.go.id, phone number 157, WhatsApp 081 157 157 157," OJK wrote.

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