"Dream - The bus company (PO) Rosalia Indah has recently become a hot topic, as one passenger claimed to have lost an iPad during the journey from Wonosobo to Ciputat. The passenger named Widino Arnoldy recounted that the item taken was an iPad Pro 2020, along with a pencil and keyboard, and a bag containing a charger. The perpetrator then replaced it with a book."

"

"I brought my bag with me all the time and never left it on the bus, it was still there at the Kedung Roso rest area. I got suspicious that when I got to the Ciputat Pool, it couldn't be opened like it was glued shut. I checked, it was still there, but when I opened it at home, the contents were replaced with a book," he wrote on his X account @widino. "But when I called CS @Rosalia_Ind, I ended up getting emotional. I was just reporting a lost item, but I was immediately told, 'loss is not our responsibility,' and that was repeated over and over. I asked them to check the crew of bus 372 Wonosobo-Jakarta, and again I was told, 'it's not our responsibility.' How can I not be emotional about that?" he wrote.

"Rosalia Indah management also issued a statement through the official Instagram account @rosaliaindah.official. The management expressed their concern and sympathy regarding the incident that occurred on December 19, 2023. The company emphasized that it does not condone any acts of theft within the fleet. They also stated that they have conveyed their apologies."

The company states that it is currently conducting further internal investigation processes. In order to follow up on the case of the lost items, several concrete actions are being taken: 1. Direct Communication with Service Users The management representative of Rosalia Indah has communicated with the service users to convey an apology and obtain detailed information regarding the incident.

Sure! Here is the translation of the provided text while preserving the HTML tags: "2. Conducting an Investigation of the Bus Crew The internal team will conduct a thorough investigation of the bus crew on duty to obtain complete clarification and information about the situation during the journey. 3. Firm Action The management emphasizes that if there is evidence of the bus crew's involvement in the incident, strict action will be taken in accordance with company regulations."

“Management of PT Rosalia Indah Transport is currently conducting a further internal investigation. This investigation will involve the bus crew in the related bus unit that has been scheduled for a call to the center to participate in the investigation process,” wrote the Company. “Rosalia Indah apologizes for the incident affecting our loyal service users and is committed to completing the ongoing investigation process,” wrote the Company.

The management post of PO Rosalia Indah is filled with comments from netizens. Several netizens shared their experiences of losing items on the bus. There are also those who lament that the viral incident was only responded to later. "Why is the investigation only being conducted by the internal team? Why not involve the police as well? This has already become a case of theft," wrote the account @anggasy13.

"MY LAPTOP WENT MISSING ON THE SAME ROUTE (PURWOKERTO-CIPUTAT) THE DIFFERENCE IS IT'S BEEN SINCE AUGUST 2023 AND UNTIL NOW THERE'S NO CLARITY ON WHAT'S GOING TO HAPPEN HAHAHA SO FUNNY, ONLY WHEN INFLUENCERS RAISE THIS CASE DOES YOUR INTERNAL HR START TO PROCESS IT. SO FUNNY SO FUNNY\ud83d\udc4f\ud83d\udc4f\ud83d\ude02\ud83d\ude02," wrote the account @fairuz_hisad. "My laptop went missing in 2015 on the Purwokerto - Tangerang route. Not classy, since then I've never taken Rosalia again and I have no sense of comfort/safety to take any bus brand," wrote the account @aldilahsym."