Unlucky Fate Buying Rp11 Million iPhone at Online Shop, Instead of iPhone, the Package Contains This

Nasib Apes Beli iPhone Rp11 Juta di Online Shop, Barang yang Datang Justru Bikin Emosi

Unfortunate Fate of Buying an iPhone for IDR 11 Million at an Online Shop, the Item that Arrived Instead Made Me Emotional

Unlucky Fate Buying Rp11 Million iPhone at Online Shop, Instead of iPhone, the Package Contains This

Dream - The presence of e-commerce has made it easier for people to buy daily necessities. However, online shopping also needs to be cautious because there are still many individuals who take advantage of it to deceive buyers.

The Goods Received Do Not Match the Order

One of the netizens felt this. He told his bitter experience after shopping online at one of the e-commerce platforms. Although feeling disadvantaged, he admitted that he has not received justice from the store owner or the e-commerce platform.

Buy Mobile Phone Rp11 Million

Through her post on account X @Nayla_sa11, a woman known as Nayla bought an iPhone 13 online. Instead of receiving a phone, she received a package containing a brick. It was written in her tweet that she bought the phone for Rp11 million.

In his post, he made a purchase transaction on Tokopedia on July 28, 2023 at exactly 16:28 WIB. He only picked up his package 1 day after it arrived, on July 30, 2023.

"I bought an iPhone 13 128GB, the item was shipped on July 28, 2023, and arrived at the package drop-off location on July 29, 2023. I only picked up the package 1 day later on July 30, 2023."

He said in one of his posts on Twitter.

“Saya beli iPhone 13 128GB barang dikirim tanggal 28 Juli 2023 dan sampai ditempat penitipan paket 29 Juli 2023. Saya baru ambil paketnya 1 hari kemudian tanggal 30 Juli 2023.

Nayla is seen buying an iPhone 13, with a capacity of 128GB, priced at 11 million rupiahs. She bought it at Maxi Phone Cell store. The delivery is through JNE Reguler, with an estimated arrival between 30th July and 1st August.

Can be treated unfairly

Already fallen, hit by stairs. Until now Nayla has not received justice from Tokopedia.

Nayla tells that she has complained to the store but did not receive the response she hoped for. Then she also filed a complaint to Tokopedia regarding the incident. "The seller responded to my complaint, but did not immediately provide photo/video evidence of the packaging. The seller only sent video evidence of the packaging one day later on July 31, 2023," she said. According to her, the seller sent video evidence of the packaging without the package receipt attached.

Not only that, but the complaint to Tokopedia's customer service (CS) was also not helpful. She received a slow response of up to 7 working days. On August 25, Nayla also followed up on the account owned by @JNECare.

"3 weeks have passed but the coordination between @TokopediaCare and @JNECare is very slow.""

"Nayla said."

Nayla is very disappointed with the service from the e-commerce. As a customer, she feels unassisted and even accused of engineering the unboxing video.

"Unethical Response from Tokopedia Customer Service"

Nayla admitted that the Tokopedia Customer Service did not want to answer her phone call. "They kept interrupting the conversation and wanted to end my phone call," she explained.

"Belum Ada Tindak Lanjut" in English is "No Follow-up Yet"

"Multiple times I have conveyed that JNECare requested evidence of packing from the seller to proceed with the claim process. However, the seller has not yet sent the original video packing and CCTV evidence that was requested," she added. Until now, Nayla still has not received justice. She can only hope that Twitter users can raise her case."

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