Viral News of Hijacked Train Tickets: Here's the Chronology, Causes, and Prevention Methods

Viral Kabar Tiket Kereta `Dibajak`: Begini Kronologi, Penyebab, dan Cara Pencegahannya

Viral News of 'Hijacked' Train Tickets: Here's the Chronology, Causes, and Prevention Methods

Dream - An unpleasant experience was experienced by a train passenger. In the information that was widely spread on social media, a prospective passenger claimed that the ticket he had booked had been hijacked by someone else. The ticket hijacking incident occurred at the box office at Cimahi Station on Monday, November 13, 2023.

"Booking Code Misused"

From the information gathered, it is suspected that the owner of the ticket has shared the booking code in one of the conversation groups. However, the booking code was misused, so the original owner cannot use it anymore.

Regarding the viral news on social media, Vice President Public Relations of PT Kereta Api Indonesia (KAI), Joni Martinus, reminds prospective passengers not to share their train ticket booking codes on any platform. In the ticket booking process, Joni explains that prospective passengers will only receive the train ticket booking code after the payment process is considered complete. When receiving the booking code, he advises prospective passengers not to share it with others indiscriminately.

"Booking code is a vital privacy to be used during the boarding process in case of cancellation or schedule changes."

The following 'Bahasa' text translated to 'English' while preserving any html tags: "words Vice President Public Relations KAI Joni Martinus in Jakarta, Wednesday, November 15, 2023 quoted from Merdeka.com."

The translation of the given 'Bahasa' text to 'English' while preserving any html tags is: "Departure Schedule Changed".

Joni explained that the news about the viral ticket of prospective passengers on social media is actually not canceled. The ticket has been rescheduled without the knowledge of the original owner. Initially, the ticket was recorded for a departure reservation using the Harina train from Bandung to Semarang Tawang Bank Jateng with a departure on Monday, November 13, 2023.

However, the travel schedule was changed by an irresponsible person to the Ciremai train, with the route from Cimahi to Semarang Tawang Bank Jateng, with the departure date being Tuesday, November 14, 2023. As a result of this change, the ticket owner was denied entry at the boarding gate because the date and train on their ticket did not match.

KAI expresses its concern to prospective passengers due to the irresponsible actions that harm the owner of the booking code. KAI ensures that cancellation or schedule changes have been arranged with consideration for the level of security and convenience for customers.

Investigated KAI

Currently, KAI is continuing to investigate the suspected perpetrator who was caught on CCTV accessing the booking code process at the ticket counter of Cimahi Station.

"How to Change KAI Ticket Schedule"

As for the stages of the process of changing train ticket schedules at the box office, namely select the button to change the schedule of train ticket travel, then enter the booking code that will be changed. After that, enter the new relation, and select the new departure date.

"How to Cancel Train Tickets"

Meanwhile, the stages of the train ticket cancellation process at the box office are as follows: select the train ticket cancellation button, enter the booking code and passenger ID number. Then select the passenger's name to be canceled and fill in the refund data. After that, the refund method is done through transfer.

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