Dear S-Presso Users, Suzuki Offers Free Product Quality Update

Dream - PT Suzuki Indomobil Sales (SIS) is conducting a Product Quality Update for S-Presso vehicles with production range from July 2022 to March 2023.

Suzuki invites S-Presso customers to come to the Official Suzuki Workshop Network for inspection and component replacement.

Assistant to Service Department Head of PT Suzuki Indomobil Sales (PT SIS), Haradi, stated that Suzuki has globally announced the need for quality maintenance of components in the S-Presso.

The S-Presso marketed in Indonesia is also part of this global product, so Suzuki in Indonesia also needs to participate in the ongoing Product Quality Update.

"We would like to inform our loyal Suzuki customers that there is no need to worry because once the components arrive, the Official Suzuki Workshop is ready to immediately inspect and handle the customer's unit so that their beloved car can be used with a safer feeling," he said in an official statement, quoted on Saturday, July 29, 2023.

Product Quality Update

The Product Quality Update carried out by Suzuki for the S-Presso is aimed at inspecting and replacing the Steering Tie-Rod component.

This component serves as a connection between the steering system and the wheels to maintain wheel balance while driving and help reduce vibrations in the vehicle's suspension sector.

Currently, Suzuki is procuring new Steering Tie-Rod components for replacement in customer units.

As soon as the components are available, official Suzuki dealers will contact and invite 2,228 S-Presso unit owners in Indonesia to come to the Official Suzuki Workshop gradually to check their vehicles and perform the necessary component replacements.

The readiness of Suzuki's after-sales service is supported by the presence of 206 Official Workshop locations spread across 33 provinces in Indonesia.

When S-Presso customers attend and participate in the Product Quality Update, the Suzuki Service team will immediately inspect the Steering Tie-Rod and perform component replacements within 0.9 hours.

The replacement of the Steering Tie-Rod component, whether it is goods or services, will not incur any charges, it is free. This is a form of responsibility and service that Suzuki always prioritizes.

In addition to inviting Suzuki customers who already own the S-Presso, Suzuki also encourages customers to immediately book services independently through available services such as Halo Suzuki at 0800-1100-800 or Halo Suzuki WhatsApp at 0811-1993-0800.

In addition, Suzuki also provides other conveniences in booking services through the live chat feature available on the website www.suzuki.co.id.