"The driver said he asked for Rp 400 thousand to buy fuel. I told him I didn't have any money, we already paid at the hospital cashier," said Ojong, the grandfather of the deceased baby, as reported by Merdeka.com, Wednesday, July 17, 2024. However, the ambulance driver still demanded money from the deceased's family to fill up the gas. According to him, the money for the hospital is different from the money for the driver."

"But I am still patient and holding myself back. My grandchild passed away. Even he asked for Rp 1 million," she said, holding back tears. The ambulance driver, Suardi, said that the incident began from a misunderstanding regarding the price of fuel (BBM). He explained that, in fact, that night was not his scheduled time to be on duty."

“Tonight, actually it’s not my job, but I usually cover for my friends,” said Suardi. “Then just before the departure, I was called by the family of the bereaved, I don’t know their name. Then they informed me how much the ambulance costs to go there. I said my ambulance is different from the existing regulation because the fuel for the ambulance I use is dexlite,” he added.

"I said the difference in fuel prices is from Rp15,900 minus the Rp9,500 in the Governor's regulation, a difference of Rp5,000 which I ask for compensation from the family," he added. Finally, a dispute arose over lowering the patient's family and the baby's body. Suardi argued that he wanted to replace it with an ambulance that complies with the Governor's regulation."

"I said I want to lower the patient's family by replacing the standard ambulance perpub. That is the clarification I can provide," he said. Meanwhile, the hospital apologized regarding the virality of the incident. They admitted there are still many shortcomings in their services.