Because there was no transportation to Northland the next day, the passengers were booked at the airport hotel for overnight stays. However, during check-in, passengers were asked to share rooms with other passengers. It was a surprising Valentine's Day for the passengers, wasn't it? "We were asked to share accommodation because there was no other option," said Jontel Kiwikiwi, a passenger from Paihia, New Zealand.

Fellow passenger, Vanessa Bennett, from Bay of Islands, refused for reasons of safety and privacy. However, on the other hand, Vanessa believes that other passengers, tired from the journey and stressed due to the situation, would accept the offered proposal. Through Nzherald.co.nz, Bennett stated that the hotel manager contacted the airline and said that they could not allow strangers to share a room together.

Finally, at 11 o'clock at night, Bennett and Kiwikiwi, along with two other passengers, were given separate rooms to rest. In addition, the passengers were offered food vouchers worth $90 or equivalent to Rp918 thousand and a replacement flight to Kerikeri at four o'clock in the afternoon, a journey that departed 24 hours after the original flight. "When we paid $300 for a flight, if you cannot respect that flight, return our money. I told them that they needed to refund it and I would arrange my own room, but they said there would be no refund," said Bennett.

According to the New Zealand Civil Aviation Act, passengers are also entitled to request a full refund and reasonable additional costs up to 10 times the value of their ticket. Passengers in the northern region say they are used to disruptions, but having to share accommodation with someone else is something new. "Imagine if Shane Jones was on a flight and he was asked to share a room with someone. He flies back every week," said Bennett.

Passengers who have been affected by disruptions on previous routes say it is difficult to get reimbursed and even request adequate replacement transportation. Typically, travelers will receive information about flight constraints some time before the scheduled time via SMS. Kiwikiwi, who travels at least once a week for work, said she is used to being disturbed and receiving the same message. "My reaction is 'Oh God, not again!'" she said.