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“We understand that flexibility in travel is very important for passengers with high mobility. The Whoosh service, which is akin to a commuter service, requires ease and speed of service that we will continue to provide,” said Eva in her statement.
"Dream - PT Kereta Cepat Indonesia-China (KCIC) presents a same-day ticket cancellation refund service with the cancellation time taken into account. Previously, the ticket cancellation refund process would be sent at the earliest 30 working days. KCIC's General Manager Corporate Secretary, Eva Chairunisa, stated that the innovation introduced by the company aims to provide greater convenience and comfort for Whoosh passengers in managing their travel schedules."
The translation of "Cara Pembatalan Tiket" to English is "Ticket Cancellation Method".
"Ticket cancellation can be done a maximum of two hours before departure online via the Whoosh app or the website kcic.co.id and offline at the station ticket counter. Specifically for online cancellations, this can only be done for purchases made through the Whoosh app or the website kcic.co.id. Funds will be refunded at 75 percent of the ticket price."
"Not only ticket cancellations, KCIC also offers an easy and quick process for schedule changes online up to 2 hours before departure. Similarly to online cancellations, this online schedule change feature can only be done for purchases made through the Whoosh app or the kcic.co.id website."
"Eva said, The real-time ticket return feature and online service are a concrete step in realizing that commitment. KCIC hopes this feature can provide a more comfortable and satisfying experience for all Whoosh passengers."
For those who want to get more information about the facilities and promotions of Whoosh, please contact Customer Service at the Station or the KCIC Contact Center at 150909. Then WhatsApp chat to 0815-1032-0909, email to cs@kcic.co.id, as well as Instagram reply and DM to @keretacepat_id.
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