Viral Complaint of Vespa Piaggio Buyer Claiming to Receive Defective Production, Here's the Company's Response

"Viral Complaint of Vespa Piaggio Buyer, Claiming to Receive Defective Production Worth Rp50 Million, Here's the Company's Response"

Dream - Viral confession of a buyer of a Piaggio brand Vespa LX 125 I-GET priced at Rp50 million, claiming that the vehicle is defective even though it is a new unit. Within 3 weeks since the purchase, the Vespa has been continuously breaking down on the road, at every traffic light.

Viral Complaint of Vespa Piaggio Buyer Claiming to Receive Defective Production, Here's the Company's Response

This incident was uploaded by the TikTok account @bella_anggitaa. On May 19, 2024, after 3 weeks of purchase, she admitted that her Vespa died 5 times. "On May 20, 2024, I immediately took it to the dealer, they said it was just an 'error'. So they just reset it and checked the PADS, they said it was fine," she said. However, after that, 4 days later, after returning from the dealer, the white Vespa still remained dead. At that time, the motor's condition had not yet obtained the STNK and BPKB.

"For the second time, on May 25, 2024, this woman decided to 'keep' her Vespa at the dealer. 'The Vespa has not recovered from its illness. Checked PADS twice and still no errors,' she said."

The second check took a week, staying overnight at the dealer. He took back his vespa on May 31, 2024. The mechanic who inspected it said that the cable-socket connector was not fitting properly, causing the vespa to die. However, afterwards, he had to bring his vespa back to the dealer again, for the third time. "On June 2, 2024, the vespa still died and the engine sound was unstable. Complained to the dealer for the third time," he said.

The woman wants to replace the new unit of the Vespa that she bought for Rp50 million. However, the company's decision is not to replace the new unit and it will be rechecked to find the problem with the motorcycle. "I am really disappointed with this decision, even though it was checked manually and there is no error in PADS, but it has a problem of shutting down every time the engine gets hot," wrote this customer.

PT Piaggio Indonesia also spoke out about the incident. PR and Communications Manager of PT Piaggio Indonesia, Ayu Hapsari, stated that they are aware of the issue and apologize for the incident experienced by the buyer from Malang, East Java.

Ayu explained that representatives from PT Piaggio Indonesia and Dealer Satya Mandiri Motors had met with the customer. "We are aware of and apologize for the inconvenience experienced by one of our customers in the city of Malang, East Java. Representatives from PT Piaggio Indonesia and Dealer Satya Mandiri Motors met and directly communicated with the customer in question on June 5, 2024, regarding the status of the unit and the chronology of the incident," Ayu said in her statement to Dream, June 7, 2024.

Furthermore, PT Piaggio Indonesia has provided a replacement unit as a substitute vehicle during the thorough inspection of the Vespa LX 125 I-GET.

"Safety, comfort, and customer satisfaction are always the top priorities for PT Piaggio Indonesia. Therefore, during the thorough inspection to identify the main source of the experienced constraints, we provide one unit of Vespa, to be used by the customers who have received it on June 3, 2024,""

"ungkap Ayu." translates to "Ayu revealed."

"PT Piaggio Indonesia always holds a commitment to ensure that every customer gets quality products and services to guarantee the best riding experience with Piaggio Group brands," concluded Ayu."

Fakta Kim Jong Un

The Real Condition of Free Houses Without 'Tapera' that Kim Jong-un Promoted

This program was first implemented in 2021 and up to now, there are already 10,000 free houses in the capital city of Pyongyang.