One of the most common inputs received is that mothers want automatic notifications if there are family members using transportation services. The service that provides this feature is the Family Account from Grab. Parents who are the admins will receive automatic notifications and can track the car's journey in real-time. Parents can also pay for the travel costs.

The online mobile application is equipped with a travel tracking feature that allows users and their families to monitor the journey in real-time. Always make sure to take advantage of this feature. If there are any route deviations or unusual stops, especially during certain hours, the Grab Support team will promptly contact the passenger if the account owner does not respond to notifications in the app. This helps to quickly identify and address issues.

"To protect passengers, there is a voice recording feature that starts when the driver accepts the order and the passenger gives consent. This feature aims to enhance safety during the trip, providing additional evidence in case of problems or incidents."

The emergency button is a crucial feature that must be present in every online mobile application. Grab, for example, provides an easily accessible emergency button that will be relocated by the end of 2024 to make it more visible and quickly accessible in emergency situations. This feature allows users to immediately request assistance in emergency situations.

"To ensure passenger safety, online ride-hailing services must also implement strict policies in driver verification. Like Grab, which tightens the verification of identity data and requires driver partners to undergo face-to-face psychological testing."