The woman got on the plane because she wanted to watch a concert that she would attend with her friends in another city. While the woman was out of town, her boyfriend also promised to take care of her house and take care of her dogs. However, her boyfriend did not keep his promise that he had spoken verbally. As a result, it caused the woman to miss the plane.

The story begins when in the morning of the flight, the woman's boyfriend was supposed to pick her up between 10:00 and 10:15 am, but he didn't come and didn't answer the phone. As a result, the woman missed the plane, but managed to save her trip without mentioning how she did it.

"Partners, friends, and colleagues often make social agreements, but these agreements cannot be legally enforced unless the parties take actions that demonstrate an intention to be bound by their promises," said Judge Krysia Cowie of Arbitration Disputes. "When friends fail to fulfill their promises, others may suffer financial loss, but they cannot be compensated for that loss," Cowie concluded. According to Cowie, both parties made the agreement within the context of their friendship. Therefore, CL does not have the right to request compensation, and their claim is rejected."