Dream - PT Erajaya Swasembada Tbk ensures that the complaint from iPhone 15 Pro users regarding the damaged screen despite being newly purchased has been resolved. Both parties have communicated and the device owner who expressed their complaint through the TikTok account @welsoneutron welcomes the proposed solution offered by the company. Erajaya is a company that oversees Erafone and is one of the official iPhone stores in Indonesia.

Customer Care Erajaya provides explanations and the best solutions to the problem. Welson also welcomes the offered solution. "Customer Care Erajaya has contacted Mr. Welson regarding the complaint to provide the best explanations and solutions. He welcomes the offered solution," wrote Didit in his statement.

"With the follow-up, Didit stated that the issue raised by Welson has been resolved successfully. 'Thus, the issue raised by Mr. Welson has been resolved well,' Didit continued. Welson, in a post on his TikTok account @welsoneutron, also informed that his problem with the new iPhone15 has been considered resolved. He also mentioned that Erafone ensured to replace it with a new unit."

"Previously, Welson complained about his new device experiencing LCD damage even though it was just purchased. This netizen showcased the appearance of an iPhone 15 Pro with a damaged LCD on the edge after 3 days of purchase. Welson uploaded the condition of the damaged Apple device on TikTok and it went viral. He revealed that he bought the iPhone from Erafone."