"Dream - PT Erajaya Swasembada Tbk ensures that the complaints from iPhone 15 Pro users regarding the damaged screen, despite being newly purchased, have been resolved. Both parties have communicated, and the device owner who wrote the complaint through the TikTok account @welsoneutron welcomed the proposed solution offered by the company. Erajaya is the company that oversees Erafone and is one of the official iPhone stores in Indonesia."

"Customer Care Erajaya provides explanations and the best solutions to the problem. Welson also welcomed the proposed solution. "Customer Care Erajaya has contacted Mr. Welson regarding the complaint that was submitted to provide explanations and the best solutions. He welcomed the proposed solution," wrote Didit in his statement."

"With the follow-up, Didit stated that the issue raised by Welson has been resolved well. "Thus, the issue raised by Brother Welson has been resolved well," Didit continued. Welson, in a post on his TikTok account @welsoneutron, also informed that his issue with the new iPhone 15 has been considered resolved. He also informed that Erafone has ensured they will replace it with a new unit."

Previously, Welson in a post on the TikTok account @welsoneutron complained about a new gadget that experienced an LCD malfunction despite being newly purchased. This netizen displayed a damaged iPhone 15 Pro with a broken LCD on the edge after 3 days of purchase. Welson uploaded the condition of the damaged Apple gadget on TikTok, and it went viral. He revealed that he bought the iPhone at Erafone.