Pinjol AdaKami Found 36 Complaints Related to Debt Collection, Agents Violating SOP Will Be Fired

"Pinjol AdaKami has found 36 complaints related to debt collection, agents who violate SOP will be fired."

Pinjol AdaKami Found 36 Complaints Related to Debt Collection, Agents Violating SOP Will Be Fired

"Dream - PT Pembiayaan Digital Indonesia (AdaKami) revealed the results of an investigation regarding allegations of one of the customers who received debt collection harassment, leading to their decision to commit suicide."

The President Director of AdaKami, Bernardino Moningka Vega Jr, stated that from the investigation results, 36 customer complaints were found regarding the debt collection process related to fictitious orders for several public services.

"Consumer Service Data"

The following is the translation of the given 'Bahasa' text to 'English' while preserving any html tags: "The 36 customer complaints were obtained through consumer service data, related to the billing process related to ordering online motorcycle taxis, fire extinguishers, ambulances, and septic tank cleaning services."

"Results of the AdaKami investigation show that there are several collection agents who are suspected of violating SOP, and a thorough investigation is being conducted on the agents in question. As part of the internal investigation, we contacted customers or reporters to attach further evidence regarding the collection process they experienced."

words Bernardino in a written statement, Thursday, September 28, 2023.

From these findings, continued Bernardino Vega, AdaKami management will take firm action in the form of termination of employment sanctions (PHK). And ensure that the agents in question are included in the blacklist or black list of AFPI billing professions.

Processed Law

"If it is proven that there are elements of legal violations, the individual in question will be immediately dealt with according to applicable law. As a form of violation mitigation, AdaKami has emphasized to all relevant parties to comply with and adhere to the standard operating procedures (SOP) in place, and all forms of violations will be strictly addressed."

"When users of AdaKami still receive billing treatment that is beyond the limits of ethical courtesy, they can collect evidence of conversations in the form of recordings or images to make an official complaint through AdaKami's customer service at 15000-77 or through hello@cs.adakami.id."
Says Bernardino.

"dream.co.id"

"Victim's Identity"

Bernardino added, until now we have not obtained the identity of the victim who allegedly ended their life due to the actions of the debt collector.

dream.co.id

Therefore, he has not been able to confirm the truth whether the victim is a customer of AdaKami. In handling this incident, AdaKami has also coordinated with the police to gather information. "We are still continuing to coordinate with the police," said Bernardino Vega. AdaKami also reminds all customers to continue to be cautious against irresponsible parties that are increasingly rampant.

"Please be cautious in accepting help from unknown individuals or accounts claiming to be AdaKami, offering assistance in handling customer complaints. AdaKami is still open to receiving information from the public regarding the identities of victims reported as viral," he said. Meanwhile, Secretary General of the Indonesian Joint Funding Fintech Association (AFPI), Sunu Widyatmoko, stated that as an association appointed by the Financial Services Authority (OJK) to oversee fintech lending, AFPI continues to accompany the investigation process related to the viral news of suicide victims due to debt collector terror."

"Fired"

AFPI also seeks the truth of the news, as well as to ensure whether its members have practiced debt collection to their customers in accordance with the industry's code of conduct. "If the debt collectors violate the SOP, the code of ethics, AFPI will immediately mark or flag them, meaning that if they are expelled from the fintech company, we will make sure that this person is not employed by other AFPI members," said Sunu.

Belanja Online

Tips for Saving Money When Shopping Online, No More Regrets When Your Wallet is Empty

To Avoid Overspending, Follow Tips for Saving Money When Shopping Online