"Dream - A buyer of the iPhone 15 Pro from Indonesia recently complained that the Apple device was already damaged just three days after purchase. In a post on the TikTok account @welsoneutron, the buyer stated that the damaged part was the LCD. "It's only been used for 3 days and the screen is already like this," wrote the TikTok account @welsoneutron, as quoted on Tuesday, December 20, 2023."

He explained that the new phone was not crushed or hit by any other objects. However, the screen went completely black. "I SWEAR YES. I just bought the 15 Pro Max 3 days ago, and when I woke up in the morning and opened the phone, suddenly the screen was all black even though the phone was on the table. It wasn't crushed or anything," he said in the comments section.

"When I came to Ibox, they only offered to replace the LCD. I couldn't return/replacement the unit," he said. "When I bought it, the salesperson said: if something is broken, I can get a new one. As long as it’s still under warranty, if the warranty is from Ibox, it’s safe," he continued."

"For a phone priced at 20+ it's worth it to get a phone that has already been serviced. You never know if the product is defective or what. Why buy a new phone if after just 3 days you have to replace the LCD," he said. Meanwhile, to seek confirmation regarding this news, Dream has contacted Erafone. However, Erafone has not yet been able to provide a statement."

"PT Erafone Swasembada Tbk in its written statement to Dream on Friday, December 29, 2023, stated that the issue of complaints from iPhone 15 Pro users reported by Welson has been resolved satisfactorily. Welson, as the owner of the device, has also accepted the solution offered by the management."