Dream - PT Kereta Cepat Indonesia-China (KCIC) revealed that the value of passengers' belongings left behind on the Whoosh high-speed train reached Rp500 million. General Manager Corporate Secretary KCIC, Eva Chairunisa, recorded that since the first operation of the Whoosh high-speed train on October 2, 2023, there have been 582 items left behind at the station or inside the Whoosh high-speed train.

"However, of course we also need cooperation from passengers to immediately report if there are any lost items," Eva explained. Eva emphasized that KCIC ensures that all lost items secured by officers will be stored in the lost and found at the station."

Through the lost and found system, professional human resources, as well as security devices such as CCTV on trains and at stations, these lost items will be immediately secured by officers through the process of data collection and storage in the lost and found system. According to Eva, this system will facilitate the search and return process when passengers report lost items.

Passengers who have left behind their belongings can contact cs@kcic.id or directly meet the officers at the station or on the train. Then, provide a description of the lost item, the time of the incident, and the ticket number if the person is a passenger.

KCIC assures that any lost and found passenger items will be secured by officers and the return process will be conducted promptly. All officers are trained to handle lost items with care and store them in a safe room, ensuring proper security.