"Dream - Rosalia Indah Bus Company (PO) recently became a hot topic, as one of the passengers claimed to have lost an iPad during the Wonosobo-Ciputat trip. The passenger named Widino Arnoldy recounted that the stolen item was an iPad Pro 2020, along with a pencil and keyboard, and a bag containing the charger. The perpetrator then replaced it with a book."

"Bag, I always bring my bag with me and never leave it on the bus, even until the Kedung Roso rest area. I got suspicious when I arrived at Pool Ciputat and the zipper couldn't be opened like it was glued. I checked and it was still there, but when I opened it at home, the contents were replaced with a book," he wrote on X's account @widino. "But when I called CS@Rosalia_Ind, I got emotional. I was polite and reported the lost item, but they immediately responded with 'losing is not our responsibility' and repeated it over and over again. I asked them to check the crew of bus 372 Wonosobo-Jakarta again and they answered with 'not our responsibility'. How can I not be emotional," he wrote."

Management of Rosalia Indah also made a statement through the official Instagram account @rosaliaindah.official. The management expressed their concern and sympathy regarding the incident that occurred on December 19, 2023. The company emphasizes that they do not condone any acts of theft within the fleet. They also admitted to having apologized.

The company stated that it is currently conducting further internal investigation. In order to follow up on the case of the lost goods, several concrete actions have been taken: 1. Direct Communication with Service Users. The management representative of Rosalia Indah has communicated directly with service users to apologize and obtain detailed information regarding the incident.

2. Conducting an Investigation on Bus Crew The internal BusTim team will conduct a thorough investigation on the bus crew who were on duty to obtain complete clarification and information about the situation during the journey. 3. Firm Action The management affirms that if there is evidence of the bus crew's involvement in the incident, firm action will be taken in accordance with company regulations.

"PT Rosalia Indah Transport management is currently conducting further internal investigation. This investigation will involve the bus crew in the related bus unit that has been scheduled to be called to the center to participate in the investigation process," the Company wrote. "Rosalia Indah apologizes for the incident that happened to our loyal service users and is committed to completing the ongoing investigation process," the Company wrote.

The management post of PO Rosalia Indah is filled with comments from netizens. Some netizens also shared their experiences of losing belongings on the bus. There are also those who regret that when the new viral incident occurred, the investigation was only conducted by the internal team. "Why not involve the police? This has become a theft case," wrote the account @anggasy13.

"WOII MY LAPTOP IS ALSO MISSING ON THE SAME ROUTE (PURWOKERTO-CIPUTAT) THE DIFFERENCE IS THAT IT HAS BEEN SINCE AUGUST 2023 UNTIL NOW THERE IS NO CLARITY ON HOW IT WILL BE HANDLED HAHAHA FUNNY, ONLY WHEN AN INFLUENCER RAISES THIS CASE THEN YOUR INTERNAL HR WILL PROCESS IT. FUNNY FUNNY\ud83d\udc4f\ud83d\udc4f\ud83d\ude02\ud83d\ude02," wrote the account @fairuz_hisad. "My laptop went missing in 2015 on the Purwokerto - Tangerang route. It's not classy, since then I have never taken Rosalia bus again and I don't feel comfortable/safe taking any bus brand," wrote the account @aldilahsym."