In the digital era like today, various online activities indeed seem to pamper the community. Everything can be done with a smartphone, including online shopping to meet daily needs in the midst of busy schedules. Moreover, many innovations are available to provide convenience and maximum shopping experience. For example, the recently launched Shopee Free Return Guarantee. So, Shopee Free Return Guarantee is a program that allows buyers to easily return items to sellers due to a change of mind. This program applies to items that have the "Free Return" label.

Shopee Guarantee of Free Returns enhances the comfort and satisfaction of buyers, but what about sellers on Shopee? The presence of the Free Returns Guarantee program has garnered various pros and cons from Shopee sellers. There are sellers who are enthusiastic about this latest Shopee program, but there are also those who feel anxious that they might end up losing. The pros and cons regarding the presence of the Free Returns Guarantee can be seen from the comments of sellers on social media.

There are sellers who warmly welcome this Shopee Guaranteed Free Returns program because it can increase sellers' chances of attracting more buyers, resulting in more buyers visiting and shopping at their stores. Many sellers are also interested in this latest Shopee Guaranteed Free Returns program because it can increase buyers' trust. This is also considered to be able to stimulate potential repeat purchases at the sellers' stores. These sellers give positive responses to the latest Guaranteed Free Returns feature available on Shopee.

The seller with the account @j*******n supports the presence of the Free Return Guarantee on Shopee because it is considered to be able to increase buyer satisfaction. "I support this new policy because it should be implemented for buyer satisfaction." Other sellers also express similar opinions that this latest Shopee program can increase buyer loyalty. "I believe that this feature is good for maintaining user loyalty to Shopee, and I am not worried as long as the SOP is in accordance with the standards and does not harm the seller," concluded @c***********s.

There are also sellers who consider the Free Return Guarantee program to be a challenge for them to improve the comfort of buyers when shopping in their store, for example by displaying photos of products that are truly in accordance with the original. This way, it can increase the satisfaction and trust of buyers. "Regarding the free return program, I feel that this program is also good, it is also a challenge for me to display photos of products that match the original product so that buyers do not request returns," commented s******************p.

On the other hand, there are also sellers who feel anxious if the Free Return Guarantee program does not make a profit but instead causes a loss. These sellers are concerned about the additional fees charged to sellers for returning goods/funds with the reason "Change of Mind" in the Shopee Free Return Guarantee program. There are also concerns if there is cheating from buyers that causes losses to sellers.

Like the account @h******o, which expresses their concern about the cost of returning goods/money from buyers with the reason "Change of Mind", which is suspected to be charged to the seller, "The goods were sent as ordered, the buyer requests a return without clear reasons, accepted by Shopee just like that, the return shipping cost is borne by the seller, it's really a big loss, it's chaos!!" they said. The account @r***********a also expresses their worries about the Shopee Guaranteed Free Return program, "Shopee, please explain why the goods that are returned for the reason of 'change of mind' have the return shipping cost charged to the seller?? We didn't do anything wrong, but we have to pay for the shipping costs just because of other people's laziness."

In the Warranty Free Return program, buyers no longer need to return all received items. Yes, now buyers can request a return of goods/money for only some of the items they wish to return to the seller, even if those items come from the same order. So, products that are not requested for return of goods or money will still be sold. With this, the process of returning goods to the seller becomes more efficient and effective.

To minimize fraud and abuse by buyers that result in losses for sellers, Shopee continuously evaluates the performance of each buyer account through its internal system.

So, only buyers who meet the requirements and conditions will be able to benefit from the latest Shopee Guaranteed Free Returns program. Now, if there are buyers who have been identified as having abused or not qualified for the Free Returns Guarantee program, then their buyer accounts will be blocked by Shopee. With this, sellers will be protected from buyers who are suspected and proven to have abused the Free Returns Guarantee program.

That was some important information that sellers must know about the Free Return Guarantee program on Shopee. So, it's important for sellers to understand the existing facts in order to take advantage of the Free Return Guarantee program on Shopee and gain many new buyers, thereby increasing repeat purchases from existing buyers due to high satisfaction levels.