Explore the Facilities of Singapore Changi Airport, the Best Airport in the World for 12 Years

Dream - Singapore Changi Airport has been named the World's Best Airport (World's Best Airport) according to the Skytrax World Airport Awards for the 12th time.

The first award as the World's Best Airport was achieved in 1999. Singapore Changi Airport has also received other awards, such as the World's Best Airport Restaurant, the Airport with the Best Comfort Facilities, and the Best Airport in Asia.

The assessment is based on surveys of respondents in more than 60 countries each year, to assess facilities and customer service at more than 550 airports. The World Airport Awards does not rely on airport input and is fully funded by Skytrax.

CEO of Skytrax, Edward Plaisted, said the award confirms the popularity of Singapore Changi Airport among international tourists. 

"Winning the World's Best Airport award is a very clear recognition of the efforts of all airport staff who have contributed greatly to the success of Singapore Changi Airport," said Edward in a written statement, Thursday, March 16, 2023.

Chief Executive Officer of Changi Airport Group (CAG) Lee Seow HiangLee Seow Hiang, said the award is a great encouragement for the entire team serving at Singapore Changi Airport, who have stood steadfast together to overcome the challenges during the Covid-19 pandemic over the past two years. 

He also thanked the workers for their dedication. As well as to the passengers for their trust.

"We hope that everyone who visits Singapore Changi Airport will have an amazing experience," said Lee Seow Hiang.

In 2022, Singapore Changi Airport was most visited by tourists from Australia, India, Indonesia, Malaysia, and Thailand. Currently, passenger traffic conditions have recovered about 80 percent. It is projected that by 2024, activities at Singapore Changi Airport will fully recover.

Meanwhile, eight airlines currently operate 391 weekly flights at Singapore Changi Airport, connecting Singapore with 10 cities in Indonesia.

The increase in the number of passengers also drives concession sales at Singapore Changi Airport. In 2022, Changi recorded a total concession sales of US$1.1 billion (around Rp12,600 billion), representing 37 percent of sales in 2019. 

Singapore Changi Airport and Jewel have more than 550 retail stores and restaurants. Nine out of ten stores have reopened, with various new brands opening at Changi. 

The world's largest Bacha Coffee has landed at Terminal 3 Singapore Changi Airport, as well as the Japanese franchise retail store, Don Don Donki, opening its first flight-themed store at Jewel. 

Singapore Changi Airport also enhances pop-up events to offer exclusive promotions to tourists and launch the world's first products.

Changi Airport has also launched several initiatives to enhance the passenger experience. Among them is the personalized Bag Tracker enhancement in the iChangi app since 2022, allowing passengers to track the status of their baggage. 

The Jewel's Check-In Lounge has also reopened and more airlines are offering this service to passengers.

In addition to nature-themed attractions, the family-friendly experience at Changi now includes Chandelier, a 16-meter climbing wall and play structure.

Not only that, Singapore Changi Airport is once again presenting the popular "Be A Changi Millionaire" campaign for the 11th time this year.

The event, which has been running since 2010, gives passengers the chance to win a grand prize of S$1 million by making a single transaction at the airport. The winners of the 2013, 2016, and 2017 editions were from Indonesia.