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Dream - Working as an online taxi driver in the capital city is indeed not an easy task. In a day, they can serve several customers with different personalities and destinations. Added to that, the traffic jam in Jakarta and its surrounding cities often triggers the emotions of the drivers. However, that cannot be used as an excuse to speak ill of their customers. Because, regardless, a polite attitude must be applied even to unfamiliar people. An unpleasant incident was experienced by an online taxi customer who received rude remarks from their driver.
Meanwhile, at that time he had not yet met the driver. That moment was told through a screenshot of their conversation on the Instagram account @lowslow.indonesia.
The online taxi driver in the post appeared to ask his customer if they were willing to add a toll fee. However, the customer preferred to go through Soekarno Hatta because they didn't want to take the toll road.
Because the requested route by the customer does not match the driver's preference, he finally asked the customer to cancel the order. Because, according to him, the chosen route is congested. "Just cancel it, it's congested," wrote the online taxi driver.
However, the customer did not immediately cancel and asked the driver to cancel it himself. "Yes, sir, just cancel it," he replied. Instead of canceling it immediately, the driver instead made remarks that could offend the customer's feelings.
"Poor, can't afford to pay the toll? Affordable rates," said the online taxi driver. The driver's words can certainly offend the customer's feelings, even provoke the emotions of those who read it."
As a result, the post went viral and was flooded with various responses from netizens in the comment section. A netizen who claimed to be a driver even commented at great length and shared their concerns.
"Ga usah minta pengertian nitijen dengan berlindung dibalik tarif murah, perjalanan macet, bensin habis dan pengeluaran untuk kendaraan, sementara ATTITUDE nol besar. Ga usah katain miskin segala. Kalo LU dikatain miskin juga mau? Kalo memang udah ga manusiawi, ga usah narik sudah. Tanggungan mobil gimana? Nyicil/ngredit untuk suatu pendapatan yang bukan gaji tetap? Maaf saya belum bodoh," tulis akun Instagram @j0yridew0rld di kolom komentar." "No need to ask for understanding, hiding behind cheap fares, traffic jams, running out of gas, and expenses for vehicles, while having a zero big ATTITUDE. No need to call everyone poor. If someone calls you poor, would you like it? If it's already inhumane, no need to pick up anymore. What about the car's responsibility? Installments/credit for income that is not a fixed salary? Sorry, I'm not stupid," wrote Instagram account @j0yridew0rld in the comment section."
"“I am also a Grab driver. But I just let my account be, I don't drive anymore. There is still a deposit in my Grab account, not even reaching 300,000 rupiah. Why? The fare is unreasonable, but Grab always demands that the vehicle is in good condition. Sorry, please find another driver who is still willing to be squeezed. But not me. Just leave, just leave it, but don't ask for pity, don't ask for attention from others that as a driver, I am being squeezed. What is it to others? You are still driving, right? That means you are still willing to be squeezed? Then, who wants to replace the job if I quit Grab? Then, I have to pay attention, is that it? Hello? I let my account be, I also look for another job myself. How about you?” he added. “Why are the words 'sorry, please, and thank you' rarely used?” wrote the account @diprat01."
Through the Instagram account @grabid, the online transportation provider wrote their response. "Good morning Min, thank you for your report and we apologize for the inconvenience. As information, we have taken strict action against the Partner Driver in accordance with the applicable code of ethics at Grab. Thank you 👏🏻 - Mia"
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