In the case of importing learning tools for visually impaired individuals in special needs schools (SLB), Nirwala said that this case began in 2022. The imported goods were initially classified as mail items with a value above US$ 1,500. Neither the courier service nor the recipient has informed the Customs and Excise Office that the goods are actually donations, causing delays in the process of resolving the goods due to incomplete permits.

Regarding the determination, the importer stated that the goods are gift items and obtained reference data on the price of the goods. After the goods are received by the importer, there is damage to the packaging of the goods. DJBC states that physical inspection of the shipment is always accompanied by the PJT because the authority to open and repackage the inspected goods is in the hands of the PJT, and DJBC will mediate between the importer and the PJT.

The last case in the import shoe problem started from a notification submitted by the importer that was not appropriate. From the system tracing, the origin party informed the value of the freight on board (FOB) of the goods amounting to 30 Euros or US$ 35.37. After conducting physical inspections and document research, the value was considered unreasonable, so the officer determined the value of the goods along with a penalty due to indications of under-invoicing practices.

"With the emergence of problems in the field of importation, DJBC realizes that the efforts of socialization and education related to the procedures for importing goods are still not reaching the public on a massive scale. "DJBC will openly accept constructive criticism and suggestions from the public as an effort to continue making improvements and refinements in providing services to users," said Nirwala."