Dream - The Ministry of Religious Affairs (Kemenag) assesses that Garuda Indonesia's management has failed to provide the best service to the departing hajj pilgrims, which has been ongoing since May 12, 2024. Kemenag notes that there are still a number of issues with Garuda Indonesia flights during the departure phase of the hajj pilgrims to Madinah.

Although a written warning has been issued on May 16, 2024, the Ministry of Religious Affairs (Kemenag) feels that there has been no significant improvement in the service. "We have noted many issues that have occurred in the past week regarding the flights of Indonesian Hajj pilgrims. We see that Garuda Indonesia's performance this year has been very poor. We have already conveyed a written warning, but there has been no significant improvement. We see that Garuda's management has failed to provide the best service for the Hajj pilgrims," said Kemenag spokesperson Anna Hasbie on Wednesday, May 22, 2024.

First, aircraft engine damage at the Makassar Embarkation. The right wing of the Garuda Indonesia aircraft caught fire during takeoff of the group flight (kloter) five from Makassar Embarkation UPG-05. "This condition has a domino effect on the delay of several subsequent flights," said Anna.

Secondly, flight delays. The on-time performance (OTP) of Garuda Indonesia is also very poor. Kemenag recorded that the percentage of Garuda Indonesia's flight departure delays is very high, reaching 47.5%. "Out of 80 flights, 38 of them experienced delays. There were even delays of up to 3 hours and 50 minutes. If totaled, the delay reached 32 hours and 24 minutes. This is certainly very regrettable," emphasized Anna.

Third, the batch broke. Garuda Indonesia's planning also missed the mark. The batch that was initially estimated to only happen once, turned out to happen several times. "One of them is experienced by UPG-06 because Garuda cannot replace the aircraft with the same type whose engine is damaged," said Anna.

According to Anna, this potential can still increase if not mitigated properly because the flight period of the pilgrims to the Holy Land will continue until June 10th. Fourth, the cabin bags and wheelchairs of the pilgrims were not carried. This incident was experienced by the flight of pilgrims from Cluster 28, Solo (SOC 28). There were 11 wheelchairs and 120 cabin suitcases that were not transported.

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