"Dream - PT Kereta Commuter Indonesia or KAI Commuter apologizes for the escalator inconvenience at Manggarai Station."

In the viral video on social media, it is seen that the escalator, which should be going up, suddenly reverses direction and goes down. Several prospective KRL passengers also fell down.

"Leza explained the chronology of the incident of the non-operational escalator at Manggarai Station."

The incident caused several users who were on the escalator heading towards the platform to fall. Fortunately, there were no casualties.

"The incident did not cause any casualties, security officers who were guarding around the escalator promptly helped the users who fell," explained Leza."

"Information, this incident occurred during the busy hours at Manggarai Station. As seen from the circulating video, the station is crowded with prospective KRL users."