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Dream - Garuda Indonesia apologizes for the delay of the Hajj pilgrims' flight from Embarkasi Solo to the Holy Land. Garuda Indonesia also stated that they will provide compensation to the affected pilgrims.
That was conveyed by the Vice President of Umrah and Hajj of Garuda Indonesia, Ubay Ihsandi, during the departure of the 43rd group of Hajj pilgrims from Solo Embarkation (SOC-43) at the Muzdalifah Building, Donohudan Hajj Dormitory.
"We apologize for the delay of several flights for the hajj pilgrims from Embarkasi Solo. For this group 43, the fleet is ready to depart this afternoon,"
The text in 'Bahasa' translates to the following in 'English' while preserving the html tags: "the word Ubay is quoted in his statement, Friday, May 24, 2024."
"Dream.co.id."
The following is the translation of the given 'Bahasa' text to 'English' while preserving any html tags: "The statement of Garuda was witnessed by the Special Staff of the Minister of Religious Affairs for Media and Public Communication, Wibowo Prasetyo, Head of the Public Relations, Data and Information Bureau of the Ministry of Religious Affairs of the Republic of Indonesia, Akhmad Fauzin, and the Head of the Regional Office of the Ministry of Religious Affairs of Central Java, Musta'in Ahmad. Ubay stated that the complaints of the Hajj pilgrims would improve Garuda's services."
"We are trying our best to improve the service on the aircraft and at King Abdul Aziz Jeddah Airport,"
say it.
"Dream.co.id."
"Not only that, they also promised to provide compensation to the hajj pilgrims upon arrival at King Abdul Aziz Airport in Jeddah. \u201cEach pilgrim will be given compensation when landing at King Abdul Aziz Airport in Jeddah,\u201d he said."
It is known that more than a thousand Hajj pilgrims from Solo Embarkation, who are part of groups 41, 42, and 43, are forced to postpone their departure due to Garuda fleet experiencing damage and not ready to fly.
"Previously, the Ministry of Religious Affairs has today conveyed a letter expressing disappointment and strong protest to Garuda. The Ministry requests Garuda Indonesia to promptly take professional action to improve performance so that issues with Indonesian hajj flights do not continue to occur. Because, flights are an integral part of the hajj service process. Flight delays will have an impact on other services, including the feelings of Indonesian hajj pilgrims."
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